Return & Exchange Policy

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In the rare event that you're not fully satisfied with your order, Alessi would be happy to refund you fully for your order. 

 

PLEASE remember that before sending any sunglasses back to us that we need to know to expect them! 

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Return for Refund:

If you are unhappy with your purchase for ANY reason, we want the chance to make it right. We are happy to accept returns within 90 days from the date of your purchase. If you would like to return your item(s) for a refund, we ask that they be in new condition (ie: unworn and tags are still attached).

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Defective Replacement:

If we sent you an item with a defect we want the chance to send you a replacement that you will love. If we determine that you qualify for an exchange, you are welcome to keep the item you are exchanging. 

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Exchanges:

Exchanges are always welcome. We want you to be happy with your purchase so we’re happy to assist with an exchange within 90 days of purchase if you receive something and they aren’t quite what you were hoping for! 

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Gift Exchange:

If you received one of our products as a gift but are unhappy with them for any reason, we offer the option to exchange them for something you'll love even more. We just ask that if you receive a gifted pair of sunglasses that you’re not completely satisfied with that you get in contact and ship the items back to us within 90 days of receiving the item as a gift.

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Past the 90 Day return window:

We totally understand that life gets busy. Please do not hesitate to contact us using our return form. We will not be able to give a refund for your order but there still may be something we can do.

If you've read through this and still aren't sure if you qualify for a return, shoot us a message. There are always circumstances that fall outside of the normal guidelines and we want to help.

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